Privacy Policy
Last updated: May 14, 2025
1. Introduction
Zenocon, a brand owned and operated by Coyesco7 Private Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and WhatsApp Business Platform integration services (the "Service").
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using our Service, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us when you:
- Register for an account
- Use our Service
- Subscribe to our newsletter
- Request customer support
- Communicate with us in any way
The types of information we may collect include:
- Contact information (such as name, email address, phone number)
- Billing information (such as credit card details, billing address)
- Account credentials
- WhatsApp Business Account information
- Message templates and content
- Contact lists and customer information
- Usage data and analytics
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send administrative information, such as updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Provide customer service and support
- Monitor and analyze usage patterns and trends
- Personalize and improve your experience
- Comply with legal obligations
4. WhatsApp Data and Meta Integration
Our Service integrates with Meta's WhatsApp Business Platform. When you connect your WhatsApp Business Account to our Service:
- We access and process WhatsApp message data as your data processor
- We store message templates, contact information, and messaging history
- We collect analytics related to message delivery and engagement
All WhatsApp data is processed in accordance with Meta's data policies and your agreements with Meta. We do not use WhatsApp data for purposes beyond providing our Service to you.
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
- With service providers who perform services on our behalf
- To comply with legal obligations
- To protect and defend our rights and property
- With your consent or at your direction
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access your personal information
- The right to rectify inaccurate information
- The right to erasure of your information
- The right to restrict processing
- The right to data portability
- The right to object to processing
To exercise these rights, please contact us at privacy@zenocon.com.
8. Children's Privacy
Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@zenocon.com